PRODUCTION
WHERE DO YOU CRAFT YOUR JEWELLERY?
We craft all our 18k/diamond jewellery in Seoul by a highly experienced jewellery artisan. By selling directly to you we avoid traditional mark-ups and give you exceptional quality at a very competitive price.
Shipping
WHERE DO YOU SHIP?
We ship to all the countries within the EU.
IS THERE ANY SHIPPING COST?
There is no shipping cost.
WHAT SHIPPING CARRIER DO YOU USE?
We use DHL for shipping to Sweden and UPS/DHL for shipping to all other countries in the EU.
WHEN WILL MY ORDER ARRIVE?
1-5 working days.
EXCHANGE AND RETURNS
WHAT IS YOUR RETURN POLICY?
We want you to love your YLVA LI purchase, however if you have changed your mind, you can return your items within 14 days of receiving your purchase provided that you have not used the goods, and that they are returned in their original condition and packaging. When returning, you are responsible for the shipping cost and for the transport risk. When returning, please state your order number and your name. Refunds will be made after we have received and checked your return.
WHAT IS YOUR EXCHANGE POLICY?
We can exchange your purchase if you return your items within 14 days of receiving your purchase provided that you have not used the goods, and that they are returned in their original condition and packaging. When exchanging your purchase you are responsible for the cost of shipping and responsible for the transport risk.
Our address is:
Larimar AB
Södra Larmgatan 6
411 16 Göteborg
WARRANTY
WHAT IS YOUR WARRANTY POLICY?
All of our jewellery is quality checked by a jeweller, plus a member of our dispatch team. However, from time to time, there may be a rare fault. Our goods come with guarantees that cannot be excluded under the EU Consumer Law. We stand behind the quality and craftsmanship of our jewellery and we offer a 2-year warranty against manufacturing defects on all our jewellery purchases. With proper care, your diamond/18k gold jewellery will last a lifetime and can be passed down to the next generation.
SERVICES
At the moment, we don’t offer any of the services below
– Engraving
– Ring resizing
– Borrow a ring sizer
– Custom designed jewellery
PACKAGING
WHAT IS INCLUDED IN THE PACKAGING?
At the moment our packaging includes an elegant green square YLVA LI box and a pouch. In November you will be able to purchase our pink velvet jewellery..
SIZE AND FIT
RING SIZE
Please do all you can to find out your ring size before placing your order to avoid having to send the ring back for an exchange.
STORE
DO YOU HAVE A STORE OR A SHOWROOM?
No, we don’t have a store or a showroom at the moment.
CONTACT
info@ylvali.se
Our address is:
Larimar AB
Södra Larmgatan 6
411 16 Göteborg
Phone: +46 (0)31-774 00 33